All information provided will be used solely for monitoring this policy. Your individual response will remain confidential within the Duchy of Cornwall and will not be shared with third parties without your consent. Data may be reported in aggregate but will be anonymized to ensure privacy (for example, x% of our suppliers comply with this policy).

Compliance (answering ‘yes’) is required now or within a reasonable agreed time period for minimum level questions.

LAWS This question is about whether your organisation complies with all relevant laws. Help

ANTI-MONEY LAUNDERING This question is about having measures in place to prevent money laundering (exchanging money or assets that were obtained criminally for ones that are ‘clean’). Help

Only organisations in certain sectors need to do this.

BRIBERY AND CORRUPTION   This question is about having measures in place to prevent bribery in your organisation.
The question applies to everyone, but if there is a low risk of bribery and corruption, there will be less to do than if the risk is high.  Help

DATA SECURITY AND GDPR    These questions are about keeping data secure at your organisation, and handling personal information.
The questions apply to everyone, but the size of your organisation will affect what type of things you need to do.   Help

INSURANCE      This question is about having insurance in place as appropriate for your organisation.  Help
Insurance is applicable to organisations of any size and in any sector.

The ‘higher level’ questions are more aspirational. Compliance (answering ‘yes’) is desirable, but not required. For contracts of £100K or more, responses to the higher level questions may be assessed as part of the procurement process.  Help with the higher level questions

INDUSTRY STANDARDS BODIES  This question is about joining groups or initiatives which demonstrate responsible business practices or tackle important issues together. 

ISO STANDARDS  This question is about ISO standard accreditation. ISO standards are recognised internationally and involve following a set of agreed guidelines for the best way to do something. 

HEALTH AND SAFETY  This question is about monitoring and minimising health and safety incidents as defined by UK law. “Incidents” cover things like work-related injuries, accidents and industrial diseases.

Compliance (answering ‘yes’) is required now or within a reasonable agreed time period for minimum level questions.

VISION AND VALUES   This question is about your organisation and the Duchy of Cornwall having values in common, with a view to working towards common goals.   Help
The question applies to all suppliers, but the size of your organisation will affect the type of things you might do.

SUPPLY CHAIN    This question is about considering your suppliers in how they operate. For example, their quality of work, how they treat their staff, consideration of the environment and compliance with regulations.    Help
The question applies to all suppliers, but the size of your organisation will affect how you might do this.

CUSTOMER FEEDBACK     This question is about getting information and opinions from customers about their experiences with you, and using that information to make decisions about your future activities. This is done to keep improving your products and services, and your customer experience.   Help
This question applies to all suppliers, but smaller organisations are more likely to use informal methods.

The ‘higher level’ questions are more aspirational. Compliance (answering ‘yes’) is desirable, but not required. For contracts of £100K or more, responses to the higher level questions may be assessed as part of the procurement process.   Help with the higher level questions

FAIR PAYMENT CODE     This question is about signing up to a scheme with objectives around paying suppliers promptly.  

CUSTOMER ENGAGEMENT: VISION AND VALUES     This question is about sharing your vision and values with your customers.  

Compliance (answering ‘yes’) is required now or within a reasonable agreed time period for minimum level questions.

ENVIRONMENTAL POLICY    This question is about your organisation doing things to limit its impact on the environment, for example around how you use energy or manage waste. Your plans can be described in an environmental policy.      Help

GREENHOUSE GAS EMISSIONS    This question is about being able to put a figure on your organisation’s greenhouse gas emissions, which contribute to climate change. This is sometimes called a carbon footprint.     Help

ILLEGAL DEFORESTATION AND TIMBER    These questions are around checking the products you use aren’t linked to illegal logging. This is when forests are cleared in violation of national laws, often to create space to farm goods like soy, beef and palm oil.     Help

CIRCULAR ECONOMY    This question is about having systems in place which keep waste to a minimum and keep products and materials in use for as long as possible. This is sometimes called the circular economy. It is related to the principles of ‘reduce, reuse, recycle’.      Help

The ‘higher level’ questions are more aspirational. Compliance (answering ‘yes’) is desirable, but not required. For contracts of £100K or more, responses to the higher level questions may be assessed as part of the procurement process.   Help with the higher level questions

NET ZERO GOAL    A net zero goal is an intention to achieve net zero greenhouse gas emissions – a balance between greenhouse gases emitted, and carbon captured from the atmosphere.

GREENHOUSE GAS EMISSIONS: SPECIFIC TO PRODUCT    This question is about some more specific measures of greenhouse gas emissions, and understanding their context.

IMPACT ON BIODIVERSITY    This is about how the activities of your organisation affect ecosystems, species, and natural habitats, for example local wildlife, plants, soil, and water systems.

WATER    This question is about considering how to reduce water use and prevent water pollution, in order to conserve water resources, protect nature, save money, and comply with regulations.

ENVIRONMENTAL MANAGEMENT SYSTEM    An Environmental Management System is a structured framework that helps manage an organisation’s environmental responsibilities, and build environmental considerations into what you do.

Compliance (answering ‘yes’) is required now or within a reasonable agreed time period for minimum level questions.

QUALITY CONTROL   This question is about checking that goods or services reaching customers are of a high standard, for example by carrying out checks and inspections, or asking for feedback. Consistent high quality products minimise waste and the need to correct defects, and can also increase customer satisfaction and loyalty.    Help

AFTER SALES SERVICE    This question is about customer services which support product use in the longer term, for example offering warranties, support, advice or maintenance options. This can also build the trust of customers.    Help

The ‘higher level’ questions are more aspirational. Compliance (answering ‘yes’) is desirable, but not required. For contracts of £100K or more, responses to the higher level questions may be assessed as part of the procurement process.  Help with the higher level questions

STANDARDS ACCREDITATIONS AND CERTIFICATIONS   This question is about the standards that you set across your organisation in different areas and giving public recognition to these standards.

SOCIAL AND ENVIRONMENTAL VALUE   This question is about embedding sustainability and community engagement into the goods and services provided by your organisation and demonstrating that to others. This could be in many different areas, some included in this survey.